IT Support Officer

🗂 We’re Hiring: IT Support Officer🕒 Employment Type: Full-Time💼 Level: Entry-Level to Mid-LevelWe are seeking a reliable, service-oriented, and technically capable IT Support Officer to provide day-to-day technical assistance to employees and maintain a stable and efficient IT environment. This role is ideal for individuals with strong troubleshooting skills who enjoy solving technical problems and supporting users in a fast-paced professional environment.🎯 Key Responsibilities• Provide first-line and second-line technical support to employees for hardware, software, network, and system-related issues.• Diagnose, troubleshoot, and resolve IT problems in a timely and effective manner.• Install, configure, maintain, and troubleshoot computers, laptops, printers, mobile devices, and other IT equipment.• Set up and maintain user accounts, email accounts, access permissions, and system configurations.• Support Microsoft Windows, Microsoft 365, business applications, and other workplace software.• Assist with network connectivity, Wi-Fi, VPN, and basic network troubleshooting.• Monitor and respond to IT support tickets, service requests, and technical incidents.• Maintain accurate records of IT assets, equipment, software licenses, and support activities.• Assist with system updates, software installations, security patches, and routine maintenance.• Support onboarding and offboarding processes, including equipment setup and account management.• Escalate complex technical issues to senior IT staff, vendors, or external service providers when required.• Assist with IT security practices, data protection, backups, and access control procedures.• Prepare and maintain IT documentation, user guides, troubleshooting procedures, and technical records.• Provide basic technical training and guidance to employees on IT systems and applications.• Support IT projects, system upgrades, infrastructure improvements, and other technology initiatives.✅ Requirements• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.• Previous experience in IT support, helpdesk, technical support, or a similar role is an advantage.• Good understanding of computer hardware, operating systems, software, and basic networking concepts.• Familiarity with Microsoft Windows, Microsoft 365, Active Directory, and common business applications is a plus.• Basic knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting.• Strong troubleshooting, analytical, and problem-solving skills.• Excellent communication and customer service skills.• Ability to explain technical issues clearly to non-technical users.• Strong attention to detail and ability to prioritize multiple support requests.• Ability to work independently as well as collaboratively within a team.• Strong willingness to learn new technologies and IT systems.• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent are an advantage.🌟 What We Offer• Hands-on experience supporting real-world IT infrastructure and business systems.• Opportunity to work with experienced IT professionals and technology teams.• Training, mentorship, and professional development opportunities.• Exposure to networking, cloud services, cybersecurity, system administration, and enterprise IT environments.• Clear career progression toward IT Support Specialist, System Administrator, Network Administrator, or IT Manager roles.• A supportive, collaborative, and technology-driven working environment.• Competitive compensation with performance-based incentives.• Opportunity to contribute to reliable, secure, and efficient business technology operations.