Care Manager Team Leader

About this opportunity 

As the Care Manager Team Leader, you will support and supervise Care Managers to deliver high-quality, relationship-centred community-based services. Reporting to the Business Operations Manager, you will help ensure care management practice is consistent, compliant and aligned with legislative, regulatory and organisational requirements. 

Why join us? 

• Build a meaningful career supporting older Australians and their families to live well at home 

• Enjoy your birthday your way with a paid day off each year 

• Paid wellness, volunteering and study leave to support your wellbeing and growth 

• Save on your next car with our novated leasing options 

• Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life 

Key Responsibilities 

• Support consistent delivery of high-quality, relationship-centred services across the client journey. 

• Provide day-to-day supervision and guidance to Care Managers across care planning, documentation, risk monitoring and service coordination. 

• Act as the first point of escalation for complex client matters, safeguarding concerns and service risks. 

• Conduct regular audits of care plans, client reviews, budgets, risk assessments and documentation to maintain compliance and audit readiness. 

• Lead capability development through onboarding, mentoring, performance support and targeted education for Care Managers. 

About you 

We’re looking for a people-focused leader who enjoys developing others and isn’t afraid to roll up their sleeves. You’ll bring:

• Experience leading or supporting teams in aged care, community services or a similar environment.

• Strong people leadership, with the ability to coach, mentor and support teams through change.

• A practical understanding of care management, quality, compliance, risk and safeguarding. SIRS knowledge would be highly regarded.

• Strong organisation and problem-solving skills, with confidence managing competing priorities and complex client matters.

• A collaborative, resilient and values-led approach, with a genuine commitment to clients, families and your team.

A tertiary qualification in Nursing, Allied Health, Social Work or a related discipline will be highly regarded.

Australian work rights  

Applicants must have permanent or temporary rights to work in Australia with no restrictions.  

How do I apply?  

Please submit your resume and a cover letter detailing your suitability for this role.