Team Leader - Care Management Services

About Us

At Respect, we’re proud to be the largest provider of aged care services in Regional Australia.

As a not-for-profit organisation, everything we do is driven by our commitment to supporting older Australians with dignity, compassion and genuine connection.

We’re a growing, values-led organisation with a strong focus on our clients, their families and our team. When you join Respect, you become part of a supportive community that thrives on collaboration, trust and the shared belief that everyone deserves to feel valued.

If you’re looking for an organisation that invests in its people, celebrates purpose, and offers meaningful career pathways, you’ll feel right at home with us.

About the Role

Lead a Team That Makes a Real Difference!

As our Team Leader – Care Management Services, you'll lead a dedicated team of Care Partners delivering person-centred support through the Support at Home program.

This is an opportunity to shape the experience of older Australians, ensuring they receive the right services at the right time to live independently, safely and well.

In this hands-on leadership role, you'll coach, mentor and empower your team to deliver exceptional outcomes for participants. You'll provide day-to-day guidance, oversee service quality and caseload management, and help drive a culture focused on wellness.

Working closely with Clinical Services, Workforce Planning & Scheduling and other key stakeholders, you'll play a pivotal role in ensuring services are coordinated, compliant and responsive to participant needs.

Based in our Hobart office, this is a full-time Monday to Friday position offering the opportunity to combine operational leadership with meaningful impact.

We're looking for an experienced people leader with a background in aged care, home care, community services or a related human services environment. You'll bring a proven ability to lead and develop teams, build strong relationships and foster a collaborative, solutions-focused approach.

Your understanding of the Support at Home program, person-centred care, wellness and reablement principles, and the Aged Care Quality Standards will enable you to confidently guide your team through a period of significant sector change while delivering outstanding participant outcomes.

This is an ideal opportunity for a confident leader who is passionate about people, quality outcomes, and helping older Australians live well at home. Having successfully navigated the aged care reforms and Support at Home, Respect is looking for a dynamic Team Leader to help shape our next chapter and support our continued growth.

No two days are the same!

As Team Leader – Care Management Services you will:

• Lead and support Care Partners and Intake Officers to deliver safe, person-centred services aligned to Support at Home, organisational values and aged care standards.
• Manage caseloads and workloads to ensure timely, responsive service delivery and participant reviews.
• Coach, mentor and supervise staff, supporting performance, capability and continuous improvement.
• Oversee intake, onboarding and service commencement, ensuring referrals are actioned within required timeframes.
• Monitor care plans, assessments and documentation for accuracy, quality and compliance.
• Embed person-centred, wellness and reablement practices to improve participant outcomes and independence.
• Act as the first point of escalation for participant and staff issues, including complaints, risks and incidents.
• Monitor team performance, compliance and service delivery outcomes, while supporting workforce capability, collaboration and a positive team culture.

About You

• Experienced team leadership and management expertise of on-site or remote workforce 
• Sound knowledge of Support at Home, Home Care programs, aged care legislation, Aged Care Quality Standards and Code of Conduct.
• Strong understanding of person-centred practice, wellness and reablement principles and contemporary care management models.
• Experience overseeing participant intake, onboarding, care planning, reviews and ongoing service delivery.
• Ability to monitor performance, manage competing priorities and deliver strong service and quality outcomes.
• Understanding of risk management, including incident management, safeguarding, SIRS and escalation processes.
• Excellent communication, stakeholder engagement and problem-solving skills, with the ability to build relationships, resolve issues and use client systems and Microsoft Office effectively.

Perks & Benefits

• As a not-for-profit you can reduce your tax by salary packaging up to $15,900 per year for living expenses, bills, rent, mortgage and groceries. Take advantage of a further $2,650 to pay for meals out or holiday accommodation
• Training and development pathways
• Supportive leaders who are onsite
• A friendly, down-to-earth workplace
• Opportunity to build a long-term career in aged care

Ready to Apply?

If you’re passionate about caring for others and want to be part of a team that genuinely values you, we would love to hear from you. Please note that selection processes will commence immediately, any late applications may result in exclusion from the process. To be considered please apply now!