Care Manager Team Leader

About this opportunity

Step into a role where your leadership directly shapes the quality of care older Australians receive at home. As a Care Manager Team Leader, you'll supervise and coach a team of Care Managers, lift practice standards across the client journey, and keep a small caseload of your own so you never lose sight of the work on the ground. You'll be the person the team turns to when a client matter gets complex. and the person who makes sure our care management practice stands up to any audit.

Why join us?

• Full Time Permanent role support our Central Coast and Newcastle office, with flexible working arrangements that make sense splitting your time between the picturesque Daley's Point and scenic Belmont.

• A reduced caseload so you have real time to lead, coach and develop your team

• A rewarding career where you can make a positive difference in the lives of seniors and their families

Key Responsibilities

• Provide day-to-day supervision, coaching and structured mentoring to Care Managers across care planning, documentation, risk monitoring and funding oversight.

• Act as first point of escalation for complex client matters, safeguarding concerns and service risks, ensuring timely resolution and documentation.

• Audit care plans, client reviews, budgets and risk assessments to maintain accuracy, compliance and audit readiness at all times.

• Oversee client onboarding, scheduled and event-based reviews, and care transitions including hospital admissions and discharges.

• Monitor team KPIs, utilisation and funding alignment, providing regular one-to-one supervision and performance development support.

• Manage a reduced personal caseload, modelling best practice in assessment, goal-based care planning and documentation.

About you

• Relevant experience leading or managing a team (essential)

• Extensive working knowledge of Home Care Packages, the Aged Care Quality Standards and Support at Home

• Care Management experience within community or aged care services

• Tertiary qualification in a health-related field (social work, allied health or similar) desirable

• Sound understanding of quality management systems, auditing, risk mitigation and WHS

• Strong analysis and problem-solving skills, with an ethical, person-centred approach

• High-level computer skills, accurate data entry, and proven organisation and time management