Restaurant Supervisor

About the role

Bondi Pizza Pty Ltd is seeking an enthusiastic and experienced Restaurant Supervisor to join our team at our Macquarie Park location. This is a full-time position where you will play a crucial role in ensuring our restaurant operates smoothly and delivers exceptional customer experiences. As Restaurant Supervisor, you will bridge the gap between our management and front-of-house teams, maintaining high standards of service, food quality, and customer satisfaction whilst supporting the restaurant's operational excellence and profitability.

Key responsibilities

• Supervise and manage front-of-house staff, including servers, hosts, and bar personnel, ensuring they deliver outstanding customer service

• Monitor service quality and food presentation standards, ensuring consistency with Bondi Pizza's brand and operational expectations

• Train and mentor team members on service protocols, menu knowledge, and customer service best practices

• Manage table allocations, seating arrangements and guest flow to optimise restaurant capacity and customer satisfaction

• Handle customer inquiries, complaints and special requests professionally and promptly, resolving issues to maintain positive guest experiences

• Assist with opening and closing procedures, including cash handling and till reconciliation

• Maintain accurate records of reservations, customer feedback and incident reports

• Collaborate with kitchen and management staff to ensure smooth coordination between front and back-of-house operations

• Support inventory management and stock rotation as required

• Contribute to maintaining a clean, safe and welcoming dining environment that complies with health and safety regulations

What we're looking for

• Proven experience as a restaurant supervisor, head server, or similar supervisory role within a hospitality environment

• Strong leadership and team management skills with the ability to motivate and support staff effectively

• Excellent customer service skills with a genuine passion for delivering exceptional guest experiences

• Solid knowledge of restaurant operations, including point-of-sale systems, table management and service standards

• Outstanding communication and interpersonal skills with the ability to build positive relationships with colleagues and guests

• Ability to work effectively under pressure during busy service periods and maintain composure in challenging situations

• Physical capability to stand for extended periods and move between areas of the restaurant

• Flexibility to work evenings, weekends and public holidays as required

• Australian hospitality certification or RSA (Responsible Service of Alcohol) certification is preferred

• Problem-solving skills and attention to detail with a commitment to maintaining high operational standards

What we offer

Working with Bondi Pizza offers an excellent opportunity to develop your hospitality career in a dynamic and growing restaurant business. We provide a supportive work environment where your contributions are valued, and your professional development is encouraged. Our team enjoys competitive remuneration, the opportunity to work with quality products and passionate colleagues, and the chance to build a rewarding career in hospitality. We are committed to creating a positive workplace culture and welcome applications from candidates of diverse backgrounds.

About us

Bondi Pizza is a respected hospitality establishment known for serving quality pizza, pasta and grilled items. Located in the vibrant Macquarie Park area, we pride ourselves on delivering memorable dining experiences through exceptional food, warm hospitality and a welcoming atmosphere. Our commitment to quality, customer satisfaction and team excellence has established us as a preferred destination for both local diners and visitors. We foster a collaborative and inclusive workplace where our team members take pride in their work and contribute to our ongoing success.

Ready to join our team? Apply now to become part of the Bondi Pizza family and make your mark in hospitality management.