Receptionist / Administration

Receptionist / Administration Officer

Essential Community Management | Melbourne

About Us

With over 44 years of experience in the owners corporation industry, Essential Community Management is one of Melbourne's leading strata management companies. We pride ourselves on managing high-profile buildings across Melbourne and delivering outstanding service to our clients.

We're seeking a motivated Receptionist / Administration Officer to join our dynamic team and help us maintain our reputation for excellence.

This is an excellent role if you are entering the workplace, where you will be provided with the opportunity to develop your skill set and work within a supportive team .

The Role

As our new Receptionist / Administration Officer, you'll be the friendly face and voice of our business while handling diverse administrative responsibilities. This is an excellent opportunity to gain broad experience in property management and administration.

Key Responsibilities

Reception & Client Service

• Manage all incoming calls with professionalism and warmth

• Receive and respond to all general email inquiries

• Direct further enquiries to appropriate team members or take detailed messages

• Handle general committee, owner and tenant queries about building activities

Owners Corporation Administration

• Process key and swipe card orders for building residents

• Manage Owners Corporation Certificate applications and distribution

• Maintain and update owner and agent databases

• Input data for new building portfolios

• Assist with preparing and distributing notices to owners and residents

• Handle online and telephone queries

• Support basic bookkeeping tasks (training provided)

General Office Support

• Handle incoming and outgoing mail and courier deliveries

• Maintain organised filing systems

• Support team projects and ad-hoc tasks as needed

What We're Looking For

Essential Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Access)

• Excellent communication skills and professional telephone manner

• Strong organisational and time management abilities

• Accurate data entry and typing skills

• Professional presentation and positive attitude

Desirable Qualities:

• Basic database experience

• Customer service experience

• Ability to handle challenging situations with patience and professionalism

• Eagerness to learn and develop new skills

• Strong attention to detail

Why Join Our Team?

✓ Supportive Culture: Friendly, collaborative work environment with a focus on teamwork
✓ Career Growth: Mentorship opportunities and potential for advancement within the company
✓ Industry Experience: Gain valuable knowledge in the growing strata management sector
✓ Competitive Package: Salary commensurate with experience
✓ Melbourne Location: Work in the heart of Melbourne's business district

Ready to Apply?

We want to get to know the real you! Please submit your resume along with a cover letter telling us:

• Why you're interested in joining our team

• What makes you the right fit for this role

• Your career aspirations and what you hope to achieve with us

Essential Community Management is an equal opportunity employer committed to creating an inclusive workplace for all team members.

Candidates must have the right to work in Australia.

Successful applicant will be required to undergo a police background check.