medical receptionist

About the role

Miami Family Medical Centre is seeking a compassionate and organised Medical Receptionist to join our welcoming team on a casual basis. Based in Miami, QLD 4220, this role is fundamental to the smooth operation of our practice and the positive first impression we create for every patient who walks through our doors. As the first point of contact for our patients, you will play a vital role in ensuring exceptional customer service whilst managing the administrative functions that keep our medical centre running efficiently. This position offers flexibility and the opportunity to make a meaningful difference in patients' healthcare journeys.

What you'll be doing

• Greeting patients warmly upon arrival and ensuring they feel welcomed and at ease in our practice

• Managing patient check-in and check-out procedures, including verifying personal details and insurance information

• Scheduling and confirming patient appointments, liaising with both patients and clinical staff to optimise clinic flow

• Answering telephone enquiries professionally and directing calls to appropriate staff members

• Processing patient documentation accurately and maintaining confidentiality in accordance with privacy legislation

• Managing patient records, including filing and updating medical information within our practice management system

• Handling administrative tasks such as data entry, correspondence and filing

• Processing patient payments and managing billing inquiries with professionalism and discretion

• Supporting the clinical team with general administrative duties as required

• Maintaining a clean, organised reception area that reflects our commitment to patient care and professionalism

What we're looking for

• Proven experience working as a medical receptionist or in a healthcare administration role

• Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and staff at all levels

• Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously

• Proficiency with practice management software and general computer applications including Microsoft Office

• Knowledge of medical terminology and familiarity with healthcare practices and procedures

• A compassionate approach to patient care with a genuine commitment to providing exceptional customer service

• Discretion and the ability to maintain patient confidentiality in accordance with privacy laws and ethical standards

• Reliability and flexibility, with a willingness to accommodate the casual nature of this position

• Relevant qualifications such as a Certificate III or higher in Medical Administration or Healthcare (preferred)

What we offer

At Miami Family Medical Centre, we value our team members and are committed to creating a supportive work environment. As a casual team member, you will benefit from:

• Flexible working arrangements that accommodate your personal lifestyle and commitments

• Competitive casual rates of pay

• The opportunity to work in a caring healthcare environment where you genuinely make a difference to patients' experiences

• A welcoming, collaborative team culture where your contributions are valued and recognised

• Professional development opportunities to enhance your skills and advance your career in medical administration

• A supportive workplace that prioritises staff wellbeing and work-life balance

About us

Miami Family Medical Centre is a dedicated general practice serving the Miami community and surrounding areas. We are committed to delivering high-quality, comprehensive healthcare services that prioritise patient wellbeing and create lasting relationships with our patients. Our practice operates on the principles of compassion, professionalism and excellence, providing a welcoming environment for all members of our community. We pride ourselves on maintaining strong connections with our patients and treating everyone with the respect and dignity they deserve. Our team is passionate about supporting health and wellbeing outcomes for the families we serve.

Apply now

If you are a dedicated and patient-focused individual ready to make a positive impact in a healthcare setting, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for our team.