Medical Receptionist

About the role

Hindmarsh Bowden Health Group Pty Ltd is seeking a dedicated Medical Receptionist to join our healthcare team on a full-time basis. With two Practices based in Prospect, SA 5082, and Hindmarsh, SA 5007, this role is essential to the smooth operation of our medical practices. As the first point of contact for our patients, you will play a crucial part in creating a welcoming and professional environment whilst ensuring administrative processes run efficiently. This position is integral to patient satisfaction and the overall success of our healthcare facility.

What you'll be doing

• Greeting and registering patients upon arrival, maintaining a courteous and professional demeanour at all times

• Managing the reception desk, including answering phones, transferring calls appropriately and taking messages

• Scheduling appointments using practice management systems and ensuring the appointment book is optimised

• Processing patient payments, handling cash and card transactions accurately and maintaining financial records

• Maintaining accurate and confidential patient records and medical files in compliance with privacy legislation

• Coordinating with clinical staff to communicate patient needs and appointment updates

• Handling patient enquiries regarding services, fees and appointment scheduling with professionalism and empathy

• Performing general administrative duties including filing, data entry and document preparation

• Assisting with reception area organisation and maintaining a clean, welcoming environment

• Supporting the practice with reception-related duties during busy periods

What we're looking for

• Previous experience working as a medical receptionist or in a similar healthcare administrative role

• Proficiency with medical practice management software and general computer applications

• Strong verbal and written communication skills with the ability to interact professionally with diverse patients and healthcare professionals

• Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively

• Demonstrated ability to maintain patient confidentiality and handle sensitive information with discretion

• Attention to detail, particularly when managing patient records and financial transactions

• Professional telephone manner and customer service experience

• Basic knowledge of healthcare privacy and confidentiality requirements

• A caring and empathetic approach to patient interactions

• Reliability and commitment to punctuality and consistent attendance

What we offer

Working at Hindmarsh Bowden Health Group Pty Ltd offers you the opportunity to make a real difference in patients' lives whilst being part of a supportive healthcare team. We provide a professional working environment and the chance to develop your skills in the medical administration field. We value our staff and foster a collaborative, respectful workplace culture. This full-time position offers job stability and the opportunity to grow within our growing healthcare practice.

About us

Hindmarsh Bowden Health Group Pty Ltd is a respected medical practice committed to providing quality healthcare services to our local community in Hindmarsh. We are dedicated to delivering professional, compassionate care and maintaining the highest standards of patient service. Our team is built on values of integrity, respect and patient-centred care. We pride ourselves on creating a welcoming environment where patients receive exceptional medical support and administrative care.

If you believe you have the skills and experience to excel in this role, we would welcome your application. Apply now by submitting your resume and a cover letter outlining your relevant experience in medical reception or healthcare administration.