Medical receptionist

About the role

Hills Cardiology Group is seeking a dedicated and professional Medical Receptionist to join our team on a full-time basis at our Norwest NSW 2153 location. This is a key position at the front line of our practice, where you will be the first point of contact for our patients and play an essential role in ensuring smooth operations and exceptional patient experiences. As a Medical Receptionist, you will be responsible for managing patient interactions, scheduling appointments, and supporting the administrative functions of our cardiology practice. This role is fundamental to maintaining our reputation for outstanding patient care and clinical excellence.

What you'll be doing

• Greeting and welcoming patients in a warm, professional and compassionate manner

• Scheduling and managing patient appointments using practice management software

• Processing patient registrations and updating medical records accurately and securely

• Handling telephone enquiries and directing calls to appropriate staff members

• Processing patient payments and managing billing enquiries

• Maintaining confidentiality of patient information in accordance with privacy legislation

• Coordinating patient flow and liaising with clinical staff to ensure timely consultations

• Preparing consultation rooms and ensuring the reception area is clean and welcoming

• Managing correspondence and administrative documentation

• Supporting the wider team with general administrative duties as required

What we're looking for

• High school certificate or equivalent qualification

• Previous experience as a medical receptionist or in a healthcare administrative role

• Proficiency with practice management software and Microsoft Office applications

• Excellent communication and interpersonal skills with the ability to interact professionally with patients, clinicians and colleagues

• Strong organisational and time management skills with the ability to prioritise multiple tasks

• Attention to detail and accuracy in record-keeping and data entry

• Knowledge of patient privacy and confidentiality requirements, including understanding of relevant legislation

• Professional telephone manner and customer service orientation

• Ability to work independently and as part of a team in a fast-paced environment

• Current Working with Children Check (or willingness to obtain one) is preferred

What we offer

Working at Hills Cardiology Group, you will be part of a dedicated healthcare team committed to delivering exceptional cardiac care to our community. We offer a supportive and collaborative work environment where your contribution is valued and recognised. Our benefits include competitive remuneration, professional development opportunities to enhance your skills and knowledge, and a commitment to maintaining a positive work-life balance. We foster a culture of respect, teamwork and continuous improvement, and we are committed to the wellbeing and career progression of all our staff members. We welcome applications from all candidates and are committed to providing a supportive recruitment process.

About us

Hills Cardiology Group is a leading cardiology practice serving the North-west, Western suburbs and surrounding areas of Sydney. Our team of experienced cardiologists and healthcare professionals is dedicated to providing comprehensive cardiovascular care to our patients. We are committed to clinical excellence, patient-centred care, and maintaining the highest standards of professional practice. Our values centre on compassion, integrity, and a genuine commitment to improving the health outcomes of the individuals we serve.

Apply now

If you are a detail-oriented professional with a passion for patient care and customer service, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role at Hills Cardiology Group.