Medical Receptionist - Full Time

About Us:

HH Specialist Care operates Offset Orthopaedics (OO) and Holistic Women’s Health (HWH) — a patient-centred, multidisciplinary specialist and allied health practice delivering high-quality care across the Mid North Coast.

We prioritise patients over profit and happiness overgrowth, and we’re building a workplace that people genuinely enjoy being part of. Our team values kindness, professionalism, collaboration, and a shared commitment to exceptional patient care.

We're specifically looking for someone who:

• Has solid experience in medical administration 

• Is exceptionally reliable — someone we can count on to show up, follow through, and be a steady presence for our patients and our team

• Communicates brilliantly — friendly and reassuring with patients, clear and professional with clinical staff and colleagues, confident handling sensitive conversations (including financial consent).

What you'll be doing:

• Welcome patients warmly, manage check-ins and check-outs, and handle patient enquiries via phone, email, and in person

• Managing our appointment schedule, including rescheduling and cancellations

• Handling patient enquiries and explaining financial consent for consultations and procedures clearly and sensitively

• Maintaining accurate, up-to-date patient records and files

• Handle billing processes, including payment processing, Medicare and private health insurance claims submission, and end-of-day banking

• Processing referrals and results, and ensuring correspondence reaches referring doctors promptly

• General office support — scanning, supplies, tidying the practice, and assisting the medical team as needed

• Always maintaining strict confidentiality of patient medical and financial information

What you'll bring:

• Proven experience as a Medical Receptionist or in healthcare customer service

• Excellent interpersonal and communication skills

• Strong organisational skills and the ability to juggle multiple tasks

• Proficiency with medical practice management software and Microsoft Office

• A genuine commitment to patient care

What we offer:

• A competitive salary

• A supportive, team-oriented culture where your contribution is genuinely valued

If you're an experienced, dependable receptionist looking for a role you can truly settle into, we'd love to hear from you.

How to apply:

Interested candidates please submit a resume, cover letter, and references to Danielle Walker ••••@hwhealth.com.au . Please include "Medical Receptionist Application" in the subject line.