Patient Enquiry Officer (Administration Officer Lvl 2) - Liverpool Hospital - Perm PT

Requisition ID: REQ683684

Employment Type: Permanent Part Time, 24 hours per week

Remuneration: $34.93 - $36.09 per hour + 12% Superannuation + Salary Packaging

Location: Liverpool Hospital

Applications close: 23/08/2026

Contact: Jamie Wheeler - Patient Registration/Waitlist Manager - Email on Jamie.Wheeler@health.nsw.gov.au or Call (02) 8738 3856

Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Join a team that plays a vital role in delivering a positive experience for patients, visitors and staff. This position offers the opportunity to utilise your customer service and administrative expertise in a fast-paced healthcare environment while contributing to high-quality patient care and efficient hospital operations.

Be the first point of contact for patients, visitors and the community, providing professional assistance, information and directions. Support patient admissions, bookings and waitlist management, helping ensure services are delivered accurately and efficiently. Work collaboratively with clinical and administrative teams to facilitate seamless patient journeys and service delivery. Utilise systems such as eMR and Microsoft Office, including Excel, to maintain accurate records, reports and correspondence. Contribute to continuous improvement initiatives while upholding confidentiality, safety standards and patient-focused care.

Are You the Right Fit?

We are seeking a proactive and customer-focused professional who thrives in a busy environment and is committed to delivering exceptional service. Success in this role requires strong communication skills, attention to detail and the ability to work collaboratively while managing a variety of administrative responsibilities.

Experience in frontline customer service, preferably within a hospital, healthcare or medical setting. Excellent verbal and written communication skills with the ability to engage effectively with a diverse range of people. Strong organisational and administrative skills, including proficiency in Microsoft Office and Excel. Ability to work independently while contributing positively to a multidisciplinary team environment. Commitment to professionalism, confidentiality and the CORE Values of Collaboration, Openness, Respect and Empowerment.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

Can you describe a time when you managed a challenging customer, patient or visitor enquiry and how you ensured a positive outcome?What experience do you have using administrative systems, databases or Microsoft Excel to maintain accurate records and support service delivery in a high-volume environment?Can you work a 7 day weekly rotating roster from 7:00 am to 8:00 pm (8 hour shifts)?

If you’d like more details, we’re here to help.

Position InformationApplicants will be assessed against the criteria in the Position Description.How to ApplyRead our application guide and tips for improving your application. Diversity, Culture & InclusionWe are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.auWe value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.Aboriginal WorkforceFor Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?

Financial Perks12% superannuationSalary packaging and novated leasing via Smart SalaryAnnual leave with 17.5% leave loading (for full-time and part-time staff)One extra day off each month for full-time employeesWork-Life BalanceFlexible work options, including hybrid and varied hours (depending on the role)Paid maternity and parental leaveGenerous leave options like long service and carers leaveGrow Your CareerAccess to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.Health & WellbeingDiscounted gym membership through Fitness PassportFree and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)Wellbeing programs that promote mental health, resilience, and balance
Additional Information

Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting.Child Safe EmploymentSouth Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.Temporary PositionsFor fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.