Private Patient Officer (Administration Officer Lvl 5) - Liverpool Hospital - Perm PT

Requisition ID: REQ685375

Employment Type: Permanent Part time, 16 to 24 hours per week

Remuneration: $41.52 - $42.46 per hour + 12% Superannuation + Salary Packaging

Location: Liverpool Hospital

Applications close: 06/09/26

Contact: Larissa Patterson - Revenue Manager on larissa.patterson@health.nsw.gov.au or via (02) 8738 6290

Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

As a Private Patient Officer at Liverpool Hospital, you will play a vital role in supporting patients, strengthening hospital revenue, and contributing to the delivery of quality healthcare services. This position offers the opportunity to make a meaningful impact by combining exceptional customer service, stakeholder engagement, and administrative expertise to achieve positive outcomes for both patients and the organisation.

Empower patients to make informed healthcare funding decisions by providing clear guidance on private health insurance, hospital cover, and admission processes. Build and maintain strong relationships with patients, clinical teams, health funds, and external stakeholders to ensure a positive and seamless patient experience. Contribute directly to funding that supports frontline healthcare services, helping maximise revenue opportunities that benefit patient care across the hospital. Apply strong problem-solving and communication skills to manage enquiries, resolve complex issues, and provide accurate advice regarding patient financial and admission matters. Collaborate with a dedicated Financial Services team and work closely with nursing, medical, and administrative staff to support high-quality patient care and service delivery

Are You the Right Fit?

We are looking for a motivated and customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. The ideal candidate will bring strong interpersonal skills, attention to detail, and a proactive approach to supporting patients, stakeholders, and colleagues.

Have excellent communication and active listening skills, with a genuine passion for helping people and building strong, trusted relationships. Demonstrate strong organisational skills and attention to detail, with the ability to effectively manage competing priorities and meet deadlines in a busy healthcare environment. Are a confident problem solver, capable of navigating complex situations, resolving issues, and achieving positive outcomes for patients and stakeholders. Bring experience in customer service, administration, healthcare, insurance, or revenue-related roles, supported by strong Microsoft Office and computer literacy skills. Can work both independently and collaboratively, contributing positively to a team environment and participating in a rotating 7-day roster.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

High-level analytical and problem solving skills with a proven capacity to develop sound solutions to complex issues and conflict resolution.High-level advocacy and negotiation skills with well-developed interpersonal skills and ability to establish effective working relationships.Ability to work at a high level of effectiveness autonomously and as part of a team with proven time management and organisational skillsExceptional verbal/written communication skills with ability to critically analyse information and prepare clear concise reports and business/client communications for management.Ability to work a 7 day rotating roster including after-hours.

If you’d like more details, we’re here to help.

Position InformationApplicants will be assessed against the criteria in the Position Description.How to ApplyRead our application guide and tips for improving your application. Diversity, Culture & InclusionWe are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.auWe value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.Aboriginal WorkforceFor Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?

Financial Perks12% superannuationSalary packaging and novated leasing via Smart SalaryAnnual leave with 17.5% leave loading (for full-time and part-time staff)One extra day off each month for full-time employeesWork-Life BalanceFlexible work options, including hybrid and varied hours (depending on the role)Paid maternity and parental leaveGenerous leave options like long service and carers leaveGrow Your CareerAccess to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.Health & WellbeingDiscounted gym membership through Fitness PassportFree and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)Wellbeing programs that promote mental health, resilience, and balance
Additional Information

Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting.Child Safe EmploymentSouth Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.Temporary PositionsFor fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.