Company Description

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out! 

Job Description

Reporting to the Food & Beverage Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service to our guests. You will be assisting the Food & Beverage operations team with the day-to-day operations in both the restaurant and banquets. 

Your duties and responsibilities include but are not limited to:

• Supervise Food and Beverage outlet operations during Breakfast, Lunch and Dinner meal periods;
• Create an energetic and engaging environment where team members and guests can connect over great Food & Beverage; 
• The role may also involve working across banquet and conference operations as required.
• Communicate and delegate tasks to the team
• Manage guest queries in a timely and efficient manner
• Assist the Food & Beverage Manager with analysing performance, rostering and budgeting;
• Assist Food and Beverage management with training and development of team members.
• Australian working rights required (no sponsorship available).

Qualifications

Passion for customer service;

• Supervisory experience in a similar role;
• Proven experience in leading and motivating a team;
• Strong interpersonal skills both with internal and external customers;
• Demonstrated ability to problem solve and remain calm under pressure;
• Excellent time management and communication skills;
• Be available to work across a variety of shifts and 
• Holds a valid Responsible Service of Alcohol (RSA) in VIC

Additional Information

The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing Career and Professional Development Opportunities
• A Rewarding Work Environment
• Global Discounts on Hotel Accommodation & Food and Beverage