IT Support Officer

🗂 We’re Hiring: IT Support Officer🕒 Employment Type: Full-Time💼 Level: Entry-Level to Mid-LevelWe are seeking a reliable, service-oriented, and technically capable IT Support Officer to join our growing team. This role is ideal for individuals who enjoy troubleshooting technical issues, supporting users, and ensuring the smooth and efficient operation of day-to-day IT systems.🎯 Key Responsibilities• Provide first-line IT support to employees and users through phone, email, chat, and support tickets.• Diagnose and resolve hardware, software, network, and system-related issues.• Install, configure, maintain, and troubleshoot computers, printers, peripherals, and other IT equipment.• Support user accounts, password resets, system access, and basic security requirements.• Monitor and manage IT support requests and ensure timely resolution of reported issues.• Escalate complex technical problems to senior IT teams or external service providers when required.• Assist with the setup and configuration of new computers, software, and user accounts.• Support employee onboarding and offboarding by preparing equipment and managing system access.• Maintain accurate records of IT assets, equipment, software, and support activities.• Assist with network connectivity, Wi-Fi, VPN, and basic infrastructure troubleshooting.• Perform routine system updates, software installations, and maintenance activities.• Maintain technical documentation, user guides, and troubleshooting procedures.• Follow IT security policies and help maintain a secure technology environment.• Identify recurring IT issues and recommend improvements to increase system reliability and user productivity.✅ Requirements• Previous experience in IT support, technical support, help desk, or a related field is preferred.• Good understanding of computer hardware, operating systems, networking, and common software applications.• Familiarity with Windows, Microsoft Office, printers, and basic network troubleshooting.• Knowledge of user account management, Active Directory, Microsoft 365, or similar systems is a plus.• Experience with IT ticketing systems or service management platforms is preferred.• Strong troubleshooting, analytical, and problem-solving skills.• Excellent communication and customer service skills.• Ability to explain technical issues clearly to non-technical users.• Strong attention to detail and organizational skills.• Ability to prioritize multiple tasks and work effectively under pressure.• Ability to work independently and as part of a team.• Proficiency in English; additional languages are a plus.• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.• IT certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.🌟 What We Offer• Competitive salary and benefits package.• Hands-on experience with a wide range of IT systems and technologies.• Training, mentorship, and professional development opportunities.• Exposure to IT infrastructure, cybersecurity, cloud services, and business applications.• Opportunities to develop technical troubleshooting and system administration skills.• Clear career progression into IT Support Specialist, Systems Administrator, or IT Manager roles.• A professional, collaborative, and technology-driven working environment.• Opportunity to work on IT improvement projects and support business operations.📩 Interested in joining us?If you are technically minded, customer-focused, and passionate about providing effective IT support, we would love to hear from you.Apply now or send us your CV via LinkedIn.#Hiring #ITSupportOfficer #ITSupport #TechnicalSupport #HelpDesk #ITJobs #InformationTechnology #CareerOpportunity #Recruitment #LinkedInJobs