Care Partner, Support at Home - RN Quals

Your Side Australia is a leading provider of support services for older people, vulnerable seniors, and carers throughout Sydney. For 30 years we've kept our commitment to give people greater choice and to enhance their independence and wellbeing. 

Your Side provides personalised care management to arrange the care and support that allows older people and their families to get on with living a good life. Our Care Partners help clients navigate the complexities of the Aged Care system and ensure they get the most from their funding with the right, quality-checked support services. Your Side is a not-for-profit aged care provider - all income surplus is invested back into the organisation and services we provide. We continuously strive to improve our model: with client’s needs at the centre, supporting people through key life changes, and building integrated pathways with the wider health and community services system. 

Your Side Culture 

At Your Side, we believe work should be meaningful, rewarding, and flexible. Our workplace is supportive, inclusive, and fun! All our team members are passionate about care in the community and supporting older Australians and vulnerable people to live their best lives. Our values ensure we provide quality services that put people first – and that includes our employees.

Our vision: Every life can be a good one. 

Your Role 

We are looking for a Care Partner to join our aged care team on a full-time basis. Day to day you will be coordinating aged care clients on Support at Home packages enabling them to live in their own home independently, safely and with dignity. This will involve visiting aged care clients in their home, developing their care plans, coordinating their care, and managing their individualized budget. With the increasing need for clinical support, we are seeking an experienced health professional, with RN qualifications and experience to join out team. Using your experience, you will manage the care of aged care clients with complex needs and support our non-clinical Care Partners.

This is a full-time role and reports directly to the Team Leader, Support at Home. Our offices are based in Chatswood, and this role will also have a community-based component, which requires you to have a drivers’ license. There is opportunity for flexible work arrangements including the potential to work from home. 

Your Responsibilities:

·       Conduct assessments and care planning with a focus on wellness and reablement

·       Monitor clinical risks and supports to ensure client safety and wellbeing

·       Manage individual care budgets in line with eligibility guidelines

·       Maintain accurate case notes and documentation on client supports and situations

·       Follow up referrals and care plans, conduct reviews, and assess customer satisfaction

·       Build strong relationships with clients, families, and healthcare providers

·       Collaborate with external service providers and participate in partnership projects

·       Promote Your Side’s services through networking, forums, and community events

·       Promote Your Side at community events and networking forums

Your Skills and Experience:  

·       AHPRA registered or Tertiary qualifications in Nursing (Registered Nurse) or a relevant Allied Health profession (e.g. Occupational Therapy, Physiotherapy, etc.)

·       Highly developed assessment and case management skills

·       Experience in community-based aged care services, particularly Home Care Packages or Support at Home

·       High-level customer service and communication skills with the ability to build rapport quickly

·       Strong problem-solving and dispute resolution skills

·       Confident in describing Your Side’s services and identifying client needs and opportunities

·       Strong administration and IT skills with attention to detail

·       Comfortable working both independently and as part of a collaborative team

·       Current driver’s licence and access to a registered vehicle

We offer a flexible, relaxed, and supportive work environment where you can make a meaningful impact in the aged care. 

·       Purpose-driven work: Your contributions will directly improve the lives of older Australians and those in need.

·       Work-life balance: Flexible work arrangements, including working from home and part-time hours.

·       Pet-friendly office: Well-behaved pets are welcome!

D&I Statement  

Your Side is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We know our team and our organisation is stronger with a diversity of backgrounds and experience, including lived experience of the issues we work on. 

We strongly encourage people from underrepresented groups to apply, including Aboriginal and Torres Strait Islander peoples, CALD and LGBTQIA+ communities, and people living with a disability. Applicants are welcome to access the Your Side Reflect Reconciliation Action Plan 2021-2022. 

Acknowledgement Of Country 

Your Side acknowledges the Traditional custodians of this land, the Aboriginal and Torres Strait Islander peoples, and wherever we meet, we pay our respects to elders, past and present. 

Your application: 

Please submit your CV and Cover Letter, outlining how your skills and experience align with this role. We are interviewing applications as they come in, so apply today! 

Please note: while this is a hybrid role, candidates must be able to attend the offices in Chatswood, Sydney as required. 

If you have any questions or require further information, please contact HR on ***********@yourside.org.au.  

We are handling the hiring process internally, so we request that recruitment agencies please refrain from reaching out to us.