Automotive Customer Service Advisor

About Us
Join Our Award-Winning Team
Service Advisor

Bundaberg Motor Group

Join an award-winning business where careers move forward!

Recognised as MTAQ’s Large Business of the Year and a Queensland Training Awards Finalist two years in a row, Bundaberg Motor Group sets the benchmark for performance, training and career development in the automotive industry.

As our business continues to grow and new brands are introduced, we are expanding our team and seeking motivated people to join our Service Department team.

Whether you bring experience or ambition, we offer a genuine opportunity to build a successful, long-term career with an industry-leading dealership group.

Who We Are

Bundaberg Motor Group is a proudly family-owned and operated business representing 12 leading new vehicle brands along with an extensive range of quality pre-owned vehicles. As the largest multi-franchise dealership in the Wide Bay region, our continued growth is driven by strong leadership, customer trust and ongoing investment in our people, training and facilities.

Our award recognition reflects the culture we are proud of, one that values teamwork, development, accountability and shared success.

Why Join Bundaberg Motor Group

• Award-winning business with state and industry recognition

• Competitive remuneration and benefits

• Structured onboarding, training and career development pathways

• Strong mentoring and support from experienced leaders

• Supportive, professional team culture

• Modern facilities and excellent working conditions

• Job security with a long-established and growing employer

About the Role

As a key member of our front-of-house team, you will be the first point of contact for our customers, delivering a welcoming, professional experience from arrival through to vehicle handover. You will listen to customer needs and concerns, provide timely solutions, and coordinate vehicle servicing and repairs in collaboration with the workshop team. This role requires clear communication to manage customer expectations, provide regular updates, and ensure jobs are completed efficiently and to a high standard. You will also process payments, maintain accurate records, identify opportunities to add value through additional products or services, and contribute to the continuous improvement of our customer service processes.

Key Responsibilities

• Greet and assist customers in a friendly, professional manner, acting as the primary point of contact

• Accurately assess customer needs, concerns, and service requirements

• Schedule vehicle servicing and repairs, coordinating bookings to maximise workshop efficiency

• Communicate clearly with customers regarding repair progress, timeframes, and costs

• Liaise closely with technicians and workshop staff to ensure timely and quality completion of work

• Prepare and explain service estimates, invoices, and warranty information

• Process customer payments and maintain accurate service and financial records

• Proactively identify and recommend additional maintenance, repairs, or products where appropriate

• Resolve customer enquiries or concerns promptly, escalating issues when required

• Maintain a high standard of customer service and contribute to continuous improvement initiatives

About You

Experience as a Service Advisor is advantageous but not essential. Cadet applicants with the right attitude, motivation and willingness to learn are strongly encouraged to apply.

• Strong communication and interpersonal skills

• Professional, proactive and customer-focused approach

• Ability to work effectively within a team environment

• Results-driven with a positive attitude

• Current open Queensland driver’s licence

• Desire to build a long-term career in the automotive industry

Ready to Drive Your Career Forward

If you are looking to join a respected, award-winning organisation that genuinely invests in its people, we encourage you to apply now and take the next step with Bundaberg Motor Group.

Only shortlisted applicants will be contacted.

Bundaberg Motor Group is an equal opportunity employer and is committed to creating an inclusive and respectful workplace that reflects the diverse community we serve.