Medical Receptionist

About the role

The Specialist Breast Clinic is seeking a dedicated and professional Medical Receptionist to join our team in Wollongong, NSW. This is a full-time position based at our clinic, where you will be the first point of contact for our patients and play a vital role in ensuring smooth clinic operations. As Medical Receptionist, you will be responsible for managing patient interactions, administrative tasks, and contributing to the delivery of excellent patient care in a specialist medical environment.

What you'll be doing

• Greeting patients upon arrival and maintaining a welcoming, professional clinic environment

• Managing patient check-in and check-out procedures, including verifying personal and insurance information

• Scheduling and coordinating patient appointments using clinic management systems

• Answering and directing telephone enquiries in a courteous and professional manner

• Processing patient payments and managing clinic financial transactions

• Maintaining accurate and confidential patient records in accordance with privacy legislation

• Preparing patient files and medical documentation for clinicians

• Processing referrals and communicating with external healthcare providers as needed

• Assisting with general administrative duties including filing, data entry, and correspondence

• Supporting the clinical team to ensure efficient clinic workflows and patient satisfaction

What we're looking for

• Proven experience as a medical receptionist or in a similar healthcare administration role

• Strong customer service skills with the ability to manage patients with empathy and professionalism

• Excellent organisational and time management abilities, with the capacity to prioritise multiple tasks

• Proficiency in using medical practice management software and general computer applications

• Accurate typing and data entry skills with meticulous attention to detail

• Knowledge of healthcare privacy regulations and confidentiality requirements

• Effective verbal and written communication skills

• Professional telephone etiquette and interpersonal skills

• Ability to work collaboratively as part of a healthcare team

• Certification in medical administration or reception is preferred

• Current understanding of healthcare billing and insurance processes is advantageous

What we offer

The Specialist Breast Clinic is committed to providing a supportive and professional work environment for our staff. We offer competitive remuneration appropriate to experience and qualifications, the opportunity to work within a specialist medical setting providing meaningful patient care, and a team-oriented culture that values professionalism and dedication. We encourage work-life balance and provide a respectful workplace where your contributions are recognised and appreciated. Staff are supported through ongoing training and development opportunities to enhance your skills and career progression within medical administration.

About us

The Specialist Breast Clinic is a leading provider of specialist breast health services in the Wollongong region. We are dedicated to delivering comprehensive, compassionate care to our patients with a focus on excellence in clinical practice and patient experience. Our team of experienced specialists and support staff work collaboratively to provide diagnostic and treatment services in a professional and caring environment. We are committed to maintaining the highest standards of medical practice and patient care, utilising modern facilities and evidence-based approaches to support the health and wellbeing of our community.

Apply now

If you are a professional and compassionate individual with medical reception experience, we would like to hear from you. Please submit your resume and a covering letter to the Specialist Breast Clinic. We look forward to welcoming you to our team.